Transparent Pricing

MFI Tier Pricing

Scalable plans designed for Zambian microfinance institutions.
All prices in Zambian Kwacha (ZMW), excluding VAT.

Monthly Subscription Tiers

Choose the plan that matches your team size and operational needs.

Tier 1

Standard

K1,500 – K8,000 /month

Core CRM with essential channels for small teams starting their digital transformation.

1 – 5 Users Setup: K3,500 – K10,000
  • Customer & account management
  • Case / ticket management
  • SMS & Email channels
  • Basic reporting & dashboards
  • Customer self-service portal
  • USSD integration
  • AI analytics
  • Voice PBX
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Tier 2

Professional

K8,000 – K22,000 /month

Full omnichannel with AI analytics, campaign management, and collections for growing MFIs.

6 – 15 Users Setup: K10,000 – K25,000
  • Everything in Standard
  • WhatsApp & Live Chat
  • USSD integration
  • Campaign management
  • AI analytics & insights
  • Collections module
  • Lead & pipeline management
  • Custom integrations
Get Started
Tier 3

Enterprise

K22,000 – K40,000 /month

Unlimited scale, custom integrations, PBX, and dedicated support for enterprise MFIs.

15+ Users Setup: K25,000 – K35,000
  • Everything in Professional
  • Voice PBX (SIP trunk)
  • Core banking API integration
  • Custom integrations
  • On-premise deployment option
  • Dedicated account manager
  • SLA guarantee & priority support
  • White-label branding
Contact Sales

Channel Integration Fees

Once-off fees to connect your communication channels.

SIP Trunk

per DID number

K750 – K2,500
Once-off

SIM Integration

per SIM

K1,000 – K3,000
Once-off

USSD Short-Code

setup & provisioning

K5,000 – K15,000
Once-off

Mobile Money

integration

K3,000 – K8,000
Once-off

Core Banking API

integration

K10,000 – K25,000
Once-off

Value-Added Services

Pay-as-you-go and monthly services to extend your reach.

USSD Short-Code Rental

K2,500 – K8,000/month

Dedicated short-code for self-service, balance inquiries, and repayment prompts.

Bulk SMS

K0.18 – K0.35/SMS

Payment reminders, campaign broadcasts, and OTP verification.

Voice Broadcasting

K0.75 – K1.50/minute

Automated voice campaigns for collections, announcements, and surveys.

WhatsApp Business API

K1,500 – K5,000/month

Official WhatsApp channel for conversational engagement + per-message fees.

Optional Module Add-Ons

Expand your CRM with specialized modules, billed monthly.

AI Analytics & Insights

Predictive scoring, sentiment analysis, and AI-generated recommendations.

K2,000 – K6,000/mo

Marketing Automation

Multi-channel drip campaigns, audience segmentation, and performance tracking.

K1,500 – K4,500/mo

Customer Self-Service Portal

Branded portal for loan status, repayment history, and support tickets.

K2,000 – K5,000/mo

Lead & Pipeline Management

Visual deal pipelines, lead scoring, and automated follow-up workflows.

K1,000 – K3,500/mo

Document Management

Secure document storage, KYC upload workflows, and version tracking.

K1,000 – K2,500/mo

Pricing at a Glance

Everything you need to know in one table.

Item Standard Professional Enterprise
Monthly Subscription K1,500 – K8,000 K8,000 – K22,000 K22,000 – K40,000
Once-Off Setup K3,500 – K10,000 K10,000 – K25,000 K25,000 – K35,000
Users Included 1 – 5 6 – 15 15+
Channels SMS, Email, Web Chat All channels All + PBX
AI Analytics
Core Banking Integration
Dedicated Account Manager

Frequently Asked Questions

What does the once-off setup fee cover?
Setup fees cover initial deployment, system configuration, data migration from existing systems, user onboarding training, and channel provisioning. The exact fee depends on the complexity of your environment and number of integrations.
How is Ontech CRM deployed?
Ontech CRM can be deployed as a cloud-hosted SaaS solution or on-premise within your own infrastructure. Enterprise clients can choose whichever model suits their security and compliance requirements.
How long does implementation take?
Standard plans can be live within 1–2 weeks. Professional takes 2–4 weeks. Enterprise deployments with custom integrations and on-premise setup typically take 4–8 weeks depending on complexity.
Can I upgrade my plan later?
Yes, you can upgrade at any time. Your data and configurations are preserved. The new tier pricing takes effect from the next billing cycle. A pro-rated setup fee may apply for additional integrations.
Are there volume discounts for Bulk SMS?
Yes. The per-SMS rate decreases as volume increases. Contact our sales team for a custom quote based on your monthly sending volume. Enterprise clients receive the most competitive rates.
Is training included?
All plans include onboarding training for your team as part of the setup fee. Enterprise plans include ongoing training sessions and a dedicated account manager.

Ready to Get Started?

Talk to our sales team to find the right tier for your MFI.

Contact Sales Start Free Trial