Built for Zambian Microfinance

Recover More.
Serve Smarter.

Automate collections, onboard borrowers faster, and deliver 24/7 self-service through USSD, portal, and AI-powered channels — purpose-built for Zambian MFIs.

Request a Demo See How It Works
0% Faster Recovery
0 MNO Partners
0 Channels
24/7 Self-Service

Trusted by Zambian financial institutions

Airtel Zamtel MTN Zedmobile ZANACO Madison Financial NAPSA

Collection & Recovery Automation

Stop chasing borrowers manually. Ontech CRM automates your entire collections workflow — from smart queue allocation and promise tracking to payroll deductions and GPS-tracked field visits — so your team recovers more with less effort.

  • Smart queues prioritised by days past due (DPD)
  • Promise-to-pay tracking with auto-reminders on broken promises
  • Payroll deduction processing and reconciliation
  • GPS-tracked field visits with outcome capture
  • Automated SMS, WhatsApp & USSD reminders
  • Configurable collection strategies per product
Smart Queues
Promises to Pay
Payroll Deductions
Field Visit GPS
Auto Reminders
Performance Stats

From First Arrears
to Full Recovery

Automated workflows that escalate at the right time, through the right channel.

SMS Reminders
USSD Prompts
Robotic Calls
Field Visits

Onboard Clients in Minutes, Not Days

From walk-in to approved loan in one session. Capture 40+ borrower fields, run an 8-step approval workflow, upload documents, and import clients in bulk — all without paper forms.

  • Comprehensive client profiles with 40+ fields
  • Bulk CSV import for migrating existing portfolios
  • 8-step loan approval workflow with role-based sign-off
  • Document upload and verification tracking
  • Customer 360 view — loans, payments, interactions, cases
Client Capture
Documents
KYC Verification
Loan Workflow
Bulk Import
Customer 360

Let Borrowers Help Themselves

Give your clients a branded self-service portal where they can check balances, view arrears, create payment promises, track loan progress, and submit support cases — 24/7, no agent needed.

  • OTP-based secure authentication
  • Dashboard with balances, arrears & DPD status
  • Full payment history and statements
  • Promise-to-pay creation directly by borrowers
  • Support case submission and tracking
  • Profile and contact detail management
Airtel USSD Gateway
Zamtel USSD Gateway
Zedmobile USSD Gateway
MTN USSD Gateway

USSD Self-Service on Every Network

Not every borrower has a smartphone. Ontech CRM provides production-ready USSD self-service across all four Zambian MNOs — letting clients check balances, make promises, and raise cases from any handset.

  • Real-time balance and arrears checking
  • Promise-to-pay creation via USSD menus
  • Loan application initiation
  • Support case submission from any handset
  • Session analytics and usage reporting

AI-Powered Follow-Ups & Robotic Calls

Combine intelligent chatbots with automated voice campaigns to reach every borrower at scale — across WhatsApp, SMS, web, and phone.

AI Chatbot

Claude-powered conversational AI

Robotic Calls

Automated voice reminders at scale

Multi-Channel Bot

WhatsApp, SMS & web chat

Intent Recognition

Understand borrower needs instantly

Multi-Turn Dialogs

Context-aware conversations

Auto Campaigns

Scheduled outreach sequences

AI Analytics

Natural-language portfolio insights

BOZ Compliance

Regulatory-ready audit trails

7 Channels. One Inbox.

Every borrower interaction — whether it starts on USSD, WhatsApp, or a phone call — flows into a single agent view with smart routing and SLA monitoring.

  • Unified inbox across all channels
  • Smart routing and auto-assignment
  • SLA monitoring with auto-escalation
  • Case management and resolution tracking
  • Click-to-call telephony integration
USSD
Voice
SMS
WhatsApp
Email
Live Chat
Facebook
Web Portal
AI Bot

Ready to Transform
Your Collections?

See how Zambian MFIs are reducing arrears and giving borrowers 24/7 self-service access.

Request a Demo Contact Sales